Plans & Billing
Every Netzilo Cloud account is on one of three plans: Free, Professional or Enterprise. The plan sets how many users and devices the account may have and which features it can change. The Plans & Billing tab shows your current plan and usage, and is where you upgrade, downgrade and find your invoices.
You find it under Settings > Plans & Billing, or with Change Plan on the plan card at the bottom of the sidebar.
Only the Owner of the account can open this tab and change the plan. Another
administrator sees the tab greyed out, and a change through the API is refused with
Only owners can update subscriptions.
What each plan allows
| Plan | Users | Devices | What is not included |
|---|---|---|---|
| Free | 5 | 100 | Changing posture checks, profiles, event streaming and the networking integrations |
| Professional | Unlimited | Unlimited | Profiles |
| Enterprise | Unlimited | Unlimited | Nothing: every feature is available |
- Agents count as users. On the Free plan, an Agent you create for automation takes one of the five user seats.
- Edge filters and guardrails have no plan restriction. Every plan can create and use them.
- There is no limit on groups, policies, routes, DNS nameserver groups, setup keys, API tokens, guardrails, filters, providers, limits or MCP servers.
Both paid plans start with a 14-day free trial. Enterprise bills a minimum of 10 users, even when the account has fewer. The plan cards on the tab show the current price per user per month; the pricing page compares the plans in detail.
Upgrade from Free
- Go to Settings > Plans & Billing.
- Under Upgrade your Netzilo Plan, click Upgrade to Professional or Upgrade to Enterprise.
- You are taken to the payment provider's checkout page. Enter your payment details there.
- You come back to the dashboard, which confirms that the subscription has started.
Change between paid plans
- Go to Settings > Plans & Billing.
- Click Upgrade to Enterprise or Downgrade to Professional.
- The dialog shows how your monthly charge changes. Click Continue.
The change takes effect immediately. You get a pro-rated charge for the current billing cycle.
Downgrade to Free
- Make sure the account fits the Free limits: at most 5 users, Agents included, and at most 100 peers.
- Click Downgrade to Free and confirm with Continue.
The downgrade takes effect immediately, and the features of the paid plan stop being available. If the account is over a limit, the dashboard stops you with Please reduce number of users to 5 in order to be able to downgrade. or Please reduce number of peers to 100 in order to be able to downgrade. Remove users or peers first, then try again.
Invoices
Below your current plan, the Payment Portal link opens the payment provider's portal, where you find your invoices.
When a limit is reached
A plan limit always names itself. If you see one of these messages, the plan is the cause:
| Message | Where | What to do |
|---|---|---|
maximum number of users reached | Adding or inviting a sixth user or Agent on Free | Delete a user or Agent, or upgrade |
maximum number of personal peers reached | On the device, when the 101st device on Free tries to join. The dashboard shows nothing. | Remove unused peers, or upgrade |
Free customers can't update posture checks | Saving a posture check on Free. The dashboard shows Upgrade Plan instead of Save. | Upgrade |
only Enterprise customers can update profiles | Saving a profile on Free or Professional | Upgrade to Enterprise |
| Upgrade Plan on an Event Streaming or Networking card | Integrations on Free | Upgrade |
Any other error, even on the same action, has a different cause.
Timing of plan changes
User and device counts, and the plan behind every limit, are reconciled once a day in the early hours UTC. After an upgrade, a limit can therefore keep refusing you for up to 24 hours. Wait for the next reconcile; do not buy the plan again.
When a payment fails
If the subscription ends, for example because a payment failed, the account goes back to Free. Nothing is deleted and nothing is disconnected: existing users, devices, policies and routes keep working, even above the Free limits. What stops is new work: no new users beyond five, no new devices beyond one hundred, no posture check or profile changes, no event streaming. Restoring the subscription restores them.
Self-hosted Netzilo Server
A self-hosted Netzilo Server has no payment provider. The Netzilo installer sets the server up in managed mode: every tenant created on it is Enterprise, with no user or device limits, and the Plans & Billing tab is not shown. The plan card in the sidebar reads Managed.
A tenant that existed before the server ran in managed mode keeps the plan it had.
Troubleshooting
The tab is greyed out. You are not the Owner. Ask the Owner, or have the Owner transfer the role to you in Team > Users.
Upgraded, but a feature is still refused. The daily reconcile has not run yet. Wait up to 24 hours.
Features can no longer be added, but nothing was deleted. The subscription lapsed and the account is on Free. Restore the subscription.
An Enterprise feature is refused on a self-hosted server. The tenant was created before the server ran in managed mode and kept its old plan. This is a server setting, not billing: contact Netzilo support to change the tenant's plan.
Related Documentation
- Tenant - Logo, tenant ID and deleting the tenant
- Users - Users and roles, and transferring ownership
- Agents - Agents and API tokens
- Posture Checks - Device requirements
- Profiles - Enterprise Workspace and browser profiles
- Event Streaming - Stream activity events to a bucket